Improve HCAHP scores and patient, staff, and visitor experiences.
“If [a patient or visitor] walks in the front door and smells urine, that sets the tone for their experience,” said Doug Green, regional director of environmental services at Mercy Hospital Springfield, Missouri. “When you smell an odor, you start questioning everything else. It’s all about perception.”
When a healthcare facility patient or visitor is met with bad smells, it can set the first impression for the rest of their experience. Reputation, complaints, customer satisfaction scores, and repeat visits can all be negatively impacted by nuisance odors. Whether cleaning chemicals or patient care, controlling smells is a constant challenge in healthcare.
Now more than ever, the cleanliness of healthcare facilities is a key factor in its success. Cleanliness is a key benchmark for HCAHP and reduces the likelihood of Healthcare Associated Infections. Customer satisfaction scores are also used by the Centers for Medicare & Medicaid Services to assess reimbursement amounts. A facility with odor issues gives the perception that it is not clean.
When dealing with patients struggling with illness, there’s an increased chance for odors from bodily fluids, vomit, urine, or feces caused by incontinence. Most patient rooms include private restrooms, which cause odors, as well.
Many facilities have in-house laundry rooms or on-site linen rooms, even if they outsource linen cleaning. These spaces store all dirty linens for the facility — every soiled sheet, towel used for cleaning, and nightgown worn — for up to a week until the next pickup. The build-up of foul odors can be overwhelming.
Odor sources are not limited to patients. With all the shared public spaces in healthcare facilities, bad smells can accumulate quickly. Depending on staff resources, restrooms can be cleaned infrequently and struggle with poor ventilation. In buildings with rehabilitation or fitness centers, controlling sweat and body odors can add be a pain-point for EVS departments.
In order to meet these challenges, today’s hospital environmental services professionals need to use strong solutions of hydrogen peroxide, bleach, and other chemicals, which kill bacteria on an ongoing basis. Odor from these types of cleaning solutions can compromise the care environment. The need to use at off-peak times can lower staff productivity and business profitability.
Eco-friendly Fresh Wave IAQ products can be used with or soon after using cleaning, disinfecting, and/or maintenance chemicals.
Benefits of Fresh Wave IAQ
Uses the natural power of plant oils to remove odors from patient care and cleaning chemicals.
Non-toxic, non-hazardous, biodegradable, non-flammable, and no harmful VOCs means it’s safe to use by staff, around patients.
Proven by independent and customer labs to reduce smells.
Products and equipment effective on any odor, from any source.
”I can testify that the odor control onsite has been much more manageable since we started utilizing the Fresh Wave IAQ system. We cannot remember how we got along without it.Maria Saralegui, Director of Housekeeping and Laundry, Northern California Senior Living Community